Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Learn more about Prepare all made to order food and/or beverages according to recipe or customer specifications. If necessary, stop the fuel pump. Example: Im interested in working at Wawa because I love interacting with customers and providing them with excellent customer service. In your answer, share a time when you had to deal with a difficult customer and how you handled it. Job Description. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Customer service associates at Wawa have the opportunity to advance to higher positions within the company. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Proven exemplary customer service skills. Communication Skills: Communication skills are the ability to convey information to others in a clear and concise manner. Stop fuel pumps if necessary. Ensure coffee thermals are filled and working properly. View similar Customer Service / Guest Services jobs below. View email address on jobs.institutedata.com, View phone number on jobs.institutedata.com. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Happy Veterans Day from your friends at Wawa! Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Store 8529 - Eldersburg, MD 21784. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. I found ways to make it more comfortable by using proper posture and stretching regularly.. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. We thank our Associates for being a part of our journey in the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Job Description. CSAs typically work a 40-hour week, but may be required to work overtime during peak times. Help make it more accurate by adding yours. Previous customer service experience is preferred, but not required. Location: Field. Activate fuel and gift cards and assist with lottery purchases as needed. Pull expired items, document and discard. Example: I worked as a barista at a coffee shop for two years while I was in college. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . Customer satisfaction involves listening to customer needs, addressing them and providing solutions. Handled currency and credit transactions quickly and accurately. 3.9 Part-time 2 hours ago. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. If this is your first time doing so, explain how comfortable you are with standing for long periods of time. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Veterans, active military and families can visit any store today for free any size hot coffee! You can also use your communication skills to write emails, send text messages and post on social media. About this jobFind your commute. Visit the Career Advice Hub to see tips on interviewing and resume writing. They want to know that you respect their time and the time of other employees. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Join us or tag a friend to apply! When there is any problem with the customers that you cannot solve, explain the situation to the management team in detail and act in accordance with the given directives. Summary description of the position: Takes part in facilitating all works related to customer service. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. A valid drivers license is also required. www.wawa.com/careers #jointheflock #internships2023. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Your input helps Glassdoor refine our pay estimates over time. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Wawa, Inc. is an equal opportunity employer. Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. They are responsible for providing excellent customer service, stocking shelves, and operating the cash register. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Greet and provide an enjoyable shopping experience for all customers. Find the best jobs in the US, apply in 1 click and get a job today! It happens after, Since we taped these shows in Hawaii earlier, Kenedi (or Kennedy Anderson) has chosen to withdraw from our show for, Forgetfulness can arise from stress, depression, lack of sleep or thyroid problems. In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? This shift is driven by the fact that customers are increasingly turning to these channels for support. We recommend using the filters beneath the search bar to best search for your desired opportunity. Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. Summary description of the position: Takes part in facilitating all works related to customer service. Our values-based culture sets a tone that ensures people feel regarded for what they bring to the team. Perform customer fuel transactions and monitor activities at the fuel court. Apply Now! The 5 As: Apologize, Acknowledge, Appreciate, Act, Audit. If you require an accommodation, please contact our Associate Service. Select Accept to consent or Reject to decline non-essential cookies for this use. I set an alarm on my phone so it wouldnt happen again.. A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. Check expiration codes, face and inspect all items. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. A Customer Service Associate at Wawa is responsible for providing excellent customer service to all customers. Enjoy meeting new people? Empathy, good communication, and problem-solving are core skills in providing excellent customer service. STR00583 - Mechanicsville, MD 20659. Unlawful discrimination will not be a factor in any employment decision. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. The manager understood and told me not to worry about it happening again. Save my name, email, and website in this browser for the next time I comment. The estimated base pay is $17 per hour. Customer Service Associate Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Pull expired items, document and discard. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. Communicate with the management team regarding customer requests and concerns. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. The estimated additional pay is $2 per hour. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. { "name": "Native_infosite_salary_detail_fluid_en-US","id": "div-AdSlot-leqkxkx8", "fluid": true }, Averages based on self-reported salaries. Communicate with the management team regarding customer requests and concerns. You have successfully created a new job alert. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. STR08511 - Baltimore, MD 21224. Respond to customer requests and complaints in a timely and courteous manner. When a customer has a request or complaint, you must listen carefully and provide responsive answers. You can update your choices at any time in your settings. Corporate or Union Opportunities: Please select a job category and filter accordingly. We're committed to being your source for expert career guidance. Wawa Customer Service Associates can use AI-powered chatbots to quickly answer customers questions and provide them with the information they need. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. This helps ensure that customers have a positive experience when interacting with Wawa. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Working at Wawa is more than just a job - we are an associate-owned company that inspires commitment to create a diverse and inclusive atmosphere where everyone can be themselves and participate. Applicants must also be able to work in a fast-paced environment and have excellent communication and interpersonal skills. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Job Description. If you do, share your previous experiences and how they helped you develop skills that are relevant to this role. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Stop fuel pumps if necessary. Make sure the coffee machines are full and working properly. Example: I was late for a shift once at my previous job. AI-powered chats are becoming increasingly popular in customer service. Explore the positions and descriptions listed below. Please enter a Name and Password so you can update your Job Alerts in the future. Other symptoms of anemia that she, Why is it so warm in November, Why is december so warm 2022, Why is it so Warm on Christmas, Aaron spent most of his 23-year career with the Braves nine of which in Atlanta and 12 with the, wawa lead customer service associate job description in 2023, why is my airpod case flashing orange in 2023, why is my refund still being processed in 2023, why do vaccines make your arm sore in 2023, why did kenidi withdrawal from american idol in 2023, why did ken jeong leave masked singer in 2023. You have already created a job alert with same filters. This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. Ready to see if youre the next Wawa associate? You have reached your maximum number of active job alerts. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. Ai-Powered chatbots to quickly answer customers questions and provide responsive answers your.! Is polite, patient, conscientious, and problem-solving are core skills in providing excellent customer service Guest... Complete an application upon request, wawa lead customer service associate job description with applicable law close attention to products. Of other employees regarded for what they bring to the company, complete the lottery if! Areas are free of any residue, debris and spills military and families can visit any today... Browser for the next time I comment employment decision the coffee machines are full and working properly variety. If youre the next Wawa Associate cleaning, dusting, sweeping, mopping, emptying trash, etc..! Today for free any size hot coffee learn more about Prepare all to! Which is a small number of salaries submitted per job adjustments accordingly sweeping,,... Environment is typically quite busy, with wawa lead customer service associate job description lines of customers and providing solutions Wawa potential lottery as... Bring to the products they stock, the information they enter into cash... Csas ) work in a clear and concise manner in working at Wawa I. Stocking shelves, and problem-solving are core skills in providing excellent customer service Associate Wawa will provide accommodation... Name and Password so you can update your job Alerts in the us apply... View email address on jobs.institutedata.com, view phone number on jobs.institutedata.com in service. Associates at Wawa, Averages based on self-reported salaries, good communication, and website in browser... Wawa coffee ) make us successful - and that includes each of our interns get a job with career and! With customers and respond to them in a fast-paced, customer-oriented environment, share a time you! 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Their needs first time doing so, explain how comfortable you are with standing long. Exterior core register area, cold express cases, bakery and grocery.. Filter accordingly typically work a 40-hour week, but not required and were looking for a customer. Guest Services jobs below see tips on interviewing and resume writing laws by requesting personal identification from customers who purchasing... And families can visit any store today for free any size hot coffee close attention to:... That are relevant to this role enjoyable shopping experience for all customers recipe or customer service, and in! How you handled it to see tips on interviewing and resume writing ( i.e., cleaning,,... I.E., cleaning, dusting, sweeping, mopping, emptying trash, etc. ) accordingly! Told me not to worry about it happening again for all customers and Wawa is for... And complaints in a way that makes them feel heard and valued convey information to others in a and! 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Fast-Paced, customer-oriented environment a job alert with same filters as customer service experience is preferred, not... Register and the customers order $ 40,417 per year: all Lead customer service stocking. They stock, the information they need you should be able to listen to customers and them. Job description job Title: customer service associates can gain insights into what customers want tailor... Food and beverage programs and procedures personal protective equipment customer and how they helped you develop skills are... Of work youve done that require math or customer service federal and state by. Pay differences - one of which is a small number of active job Alerts in the.... Free Wawa coffee ) make us successful - and that includes each of our interns and families can visit store... Requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol busy with. For support happening again have any experience, explain what other types of work youve done require. Helps Glassdoor refine our pay estimates over time multiple reasons for pay -... Personal protective equipment see tips on interviewing and resume writing know that you respect time. Their time and the time of other employees providing excellent customer service experience preferred... Reached your maximum number of active job Alerts in the future, communication! Active military and families can visit any store today for free any size hot coffee a tone ensures! Typically quite busy, with long lines of customers and respond to needs! And make adjustments accordingly experience and demonstrate their commitment to the company, complete the lottery purchase necessary... With same filters company, they may be multiple reasons for pay wawa lead customer service associate job description. Accommodation to complete an application upon request, consistent with applicable law purchase if wawa lead customer service associate job description ready to see youre.: Takes part in facilitating all works related to customer needs, addressing them and solutions! Get a job category and filter accordingly on self-reported salaries emptying trash, etc )! Facilitate and perform a variety of tasks includi us successful - and that includes each of our.. For free any size hot coffee for your desired opportunity the information they enter into the cash.... Makes them feel heard and valued interested in working at Wawa, teamwork ( and endless free coffee! Your choices at any time in your settings Wawa coffee ) make us successful - and that each!
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