American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. You are thinking of Air Canada. So I'm more disappointed when a newly delivered plane doesn't have air nozzles, than when an older plane doesn't. This is especially the case since the rise of the ME-3 and how SQ's product just doesn't stand out as it once did with. Im going to split up service into two parts, because yes, there is a catch. Sounds like they did a great job (other than the big issue you pointed out). Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. I happen to live under one of the inbound Atlantic flight paths to LGW and, clear sky permitting (because England), often see the ancient ex-QF WJ 767s coming down slowly - they have about 20 mins to run. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. The time to book your getaway is now with our new travel ready tips. to take over. I agree with Neal S. and don't buy into the learning curve theory. Herb Ricotta rigatoni. Though the salad felt totally unique and different for a plane, the beef dish felt more conventional. Third and each additional bag: $100.00 CAD / $118.00 USD. They're planning on launching a custom built lounge next year though. The 787-9 is brand new for them, and prior to that they never offered a business class product. Something ain't right in Denmark if you went that long without having to take a leak! I started by checking out the moving map for our flight to London. I particularly liked the cute salt & pepper shaker, which looked like glaciers, and which the flight attendant encouraged me to keep. Travelling as couple and want to sit together. Even the salt-and-pepper shakers were stylized! Uber Cash and Uber VIP status is available to Basic Card Member only. I was served my first drink 1hr25min after takeoff. And its not like the crew was lazy and was sitting in the galley for the first two hours. Only North American Airlines like to engage in this insincere patter straight from chapter one of Sleazy PR Weaselwordsand its surprising that Canadians would fall for it. Happy to read your insights and see your good phots - I have been waiting for your Westjet review for a while (as I am sort of from Calgary where Westjet is based); Thank you for the insights - HAPPY to see the Westjet attention to showcasing local Canadiana such as the Maple leaf livery and Canadian cuisine; did Westjet showcase Canadian wines? Just offer a warm welcome, explain the seat, smile briefly and then F Off back to the galley, please. The business-class cabin on WestJet's 787-9s is small and intimate, with 16 seats spread across four rows. Kudos to WestJet for mixing things up, and not serving nuts like every other airline seems to do. It wasn't until close to the descent that you went to the lavatory for the first time?? Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. You're still right, one can fly Westjet and Skyteam, earn FB points, use them to fly Westjet J You're still right, one can fly Westjet and Skyteam, earn FB points, use them to fly Westjet J from Calgary to Gatwick. On this page Economy cabin Premium cabin Business cabin Special meals Commonly asked questions None of their partnerships opens up their seats to bookings with airline points. While we do try to list all the best miles and points deals, the site does not include all card companies or credit card offers available in the marketplace. This looks great. Please view our advertising policy page for additional details about our partners. I love anything with goat cheese, so I went for the avocado salad, and was so happy I did. Theyve created a gorgeous, intimate business class cabin with excellent seats, amenities, Wi-Fi, and entertainment. A full 2hr40min after takeoff my table was set. I was seated at the window, so the two main storage compartments were to my left, more than sufficient for storing things like my passport, wallet and AirPods case, though I couldn't fit my 15-inch MacBook Pro in either of them. Similarly, no trays were used, but rather everything was placed directly on your table. On the other hand, they gripe about the premium SQ often charges relative to other airlines and also recognize that the actual service probably doesn't live up to the @JW: Having lived in Singapore too, I get the impression that Singaporeans have a bit of a love-hate relationship with SQ. By the time I finished my meal, the passengers in the 4th row just received their meals. And I really hate saying this because the crew was so lovely, and I dont think this was their fault, but rather it comes down to WestJet management having to come up with a better service concept. Between my incoming flight from LGA and the 9:50 p.m. departure of the flight to Gatwick, I had time to explore Terminal 3, where all WestJet flights at YYZ arrive and depart. Memorizing the location of meal trays, drinks trays, clean tray liners, paper cocktail napkins, first-service table linens and second-service linens, racks of various size glasses, tin foil, sliced lemons & limes, corkscrews, hot gloves, styrofoam cups, tongs, ice buckets, dry-ice, milk & cream, tea pots and coffee pots, stir sticks, hot cocoa mix, etc., etc. Thanks to the system's newness, there were plenty of map views, which I always love to play around with. In terms of sheer volume, the IFE selection was strong, with about 100 movies to choose from. FAs addressed me by name, turned down my bed when I was in the lavatory after the first meal, and responded quickly and happily to any request I had. Air Canada's Signature (business) class is excellent. its extra complicated. This consisted of a total of 28 seats, in a 2-3-2 configuration. Has nothing to do with the age of the aircraft. One other thing I didnt like is that there werent individual air nozzles at seats. I could tell that the crew was excited to be working this flight and proud of what they were presenting to customers -- and they had every right to be. Theres a major catch, though, as Ill get into a bit below. At 7:15PM the main cabin door closed, at which point cabin manager Yvonne introduced herself and her 11 colleagues in the cabin, and announced our flight time of 8hr8min. I never normally bother with Business class as I feel like hell after a long haul regardless of cabin. Now, I want to see more canadian wines onboard. WS customer service is head and shoulders above AC, reminds me of the folksy charm of NW. Again, for an airline that had only begun offering a true business-class product a few months before I flew, the service was excellent. If youre hot, remove a layer. WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. Great! And openly speaking AC has a stunning business class product, especially out of Toronto with Signature Suites. Wow, great to read a review of a brand new business class product. Cheese enchiladas. I maintain that their business class dining is very good though and usually consistent. WestJet will charge $100.00 CAD / $118 USD for the third and fourth bags. It felt more like a restaurant than a lounge, as tables were served by waiters and waitresses and there were no buffets in sight. Review: WestJet Business Class 787 Calgary To London, Review: WestJet Plus 737 Denver To Calgary, Review: Air Europa Business Class 737 London To Madrid, Review: Air Europa Business Class 787 Madrid To Miami, WestJet Expands To Asia, With Calgary To Tokyo Route, Please view our advertising policy page for additional details about our partners. And the dishes are making me hungry. We may receive compensation when you click on links to those products. Now " why would one do Westjet instead of AC at price parity? " It has been possible to earn and redeem Flying Blue miles on WS for quite some time, like late 2017. See terms and conditions. I travel for pleasure only, no business. And, since this was a paid ticket, I was able to earn miles with Delta for my flight -- 4,397 MQMs, 879 MQDs and 4,397 redeemable SkyMiles in this case. ", The slow service sounds exactly like my experience with QSuites. Please advise. Airborne to clean up of linens after the service is 2.00 to 2.15 depending on the crew. Excellent. "Tip of the hat" - as you say, to Virgin Atlantic who specifically lists "pace of service" in their Upper Class customer service card. That's a lot of Amex points. The food is not over the top but the whole thing is done in about 20-30 minutes. Stories of 3 to 4 hour services were not uncommon on the initial flights. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. As a OW Emerald I feel my status means nothing with Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. Westjet Business. Good to see them stretch. Why would I take WS to London? Or perhaps they can make it work with the leisure travellers. Must keep an eye out for new 787s. Theres a huge array of movies and TV shows, in addition to the moving map. WestJet offered three Wi-Fi options for this flight: a 90-minute pass for CA$10.99 (about $8), a full-flight pass for CA$21.99 (about $17) and a 24-hour pass for CA$32.99 (about $25). Great product. Its why I like the more self-confident and self-contained service culture of, say, KLM or Qantas. which seems strange or is there a gap in the lid? The footwell was a decent size, so even in bed mode it was fairly comfortable. Sounds like they did Wow, great to read a review of a brand new business class product. Plenty of mention of "friendly crew" and "slow service" but not one of potential safety concerns (my primary issue). WestJet offers all business class passengers a very nice amenity kit with a good selection of amenities, including items from Province Apothecary. Then to the right of the seat was an armrest that could be raised or lowered, which also acted as a storage compartment. The current welcome offer on this card is quite lucrative. Yes, the three sisters from Canmore, Alberta! Photos of the plane also show that Premium Economy . Thousands of dollars oneway to Gatwick? They have ten working in economy? We'll redirect you to the home page of the country/region site you choose. The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. As a carrier with a low-cost background I am surprised that they put so much effort into the soft product. If you are flying for a business Westjet with your team or maybe on any big family vacation, if you are traveling in a Ticket of more than ten then you can book flights under . And were not talking a 15 second spiel, but rather they spent a few minutes with each passenger. I have occasionally used miles for business class, but I am no longer loyal to any airline. While I usually avoid eating beef, theAlberta beef short rib was described as one of the specials, and consisted of slow-cooked Alberta beef served with chaga mushroom demi-glace, Yukon gold potato latkes, and green beans. Logically I was expecting that wouldnt be enough, though oddly there was never a wait I guess everyone else in the cabin had the bladder of a camel. All rights reserved. The 787-9 Dreamliners will feature a premium business class including WestJet's first ever lie-flat seats. Westjet 's Booking Reservations Service. Having two flight attendants to serve 16 passengers should be sufficient. (Transitioning from the B-747 to the A-330 was especially challenging for the cabin crews at my airline.). They served dinner far later than you would have liked, and woke you up by turning the lights on "for breakfast service". My main was served 3hr20min after takeoff Our food service and menu offerings vary by cabin type, aircraft and flight duration. The food menu was divided into four sections: small plates, large plates, dessert and light fare. Plus Ups are excluded. Learning a business class service in class will only get you part way. I suggested they needed one more body in the galley as each setup was prepared individually by the 2 crew members working the cabin. It will be interesting to see how the economics work out if as you say, there were very few (if any) actual business passengers. This was one of the best beef dishes Ive ever had on a plane. Shortly after waking up the flight attendant stopped at my seat and asked how did you sleep? She also took my breakfast order. The food-and-beverage program was not the best I've ever had in the sky, but it wasn't too far away. When it arrived, I immediately thought that it looked a little small, but those fears were quickly erased as I dug in. Dry air blowing on you just leads to dry eyes. They're European connectivity is going to be completely reliant on AF/KLM who they will then go head to head with on many of their routes. Also a very different viewpoint in service speed in one direction vs other. For example, for those passengers having wine, theyd bring the bottle out, show it, let the passenger try it, and then pour a glass. Rigatoni pomodoro with herb ricotta. For example, on my flight they had four small plates, three large plates, two light fares, three desserts, and then a good breakfast selection. SQ has the same problem. View the menu options to see what meals, snacks, and drinks will be served on your flight. Stay connected with the latest travel, aviation, and credit card news. Yep, we had the same issue on Monday for LGW-YYC. It was a very responsive touchscreen, but as it was quite far away from me, I ended up using the remote to control it most of the time. 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